Privacy policy
Last updated September 22, 2026
Offhandly (offhandly.com) is operated by Regna Holdings Inc.. This page explains what we store when you use the service and what we do with it.
What we collect
- Your account: the email address you sign up with, your account name and time zone.
- Your Instagram connection: when you connect an Instagram professional account, Instagram gives us an access token limited to the permissions you approve (profile basics, publishing, comments, insights). We store that token encrypted and use it only to run your page as described in the product. We never see or store your Instagram password.
- Content and activity: the posts the assistant plans and writes for you, the comments it reads and the replies it drafts, the metrics Instagram reports for your posts and your account (including how much of your reach is people who don't follow you yet, and the top cities and countries of your followers and of the accounts that engaged with you), and a log of every action the assistant takes with its reasoning.
- Notifications: which events you want to hear about and where, the Telegram chat or WhatsApp number you connect, and a log of each message we sent you. Email notifications go to the email you log in with. A Telegram chat or WhatsApp number is only messaged after you connect it yourself from that phone (for WhatsApp, by sending our number a message, which is your agreement to get ours); /stop in Telegram or STOP on WhatsApp ends it at once.
- Billing: payments are handled by Stripe. We store your Stripe customer and subscription identifiers, never card numbers.
How we use it
Only to provide the service: planning, writing, checking, publishing and measuring content on the Instagram account you connected, and showing you what was done and why. We use Anthropic's Claude to write drafts; the text of your posts and comments is sent to that API for that purpose. Notifications go out through Resend (email), Meta's WhatsApp Business Platform (WhatsApp) and Telegram, each receiving only your address and the message itself. When something goes wrong inside the service, the error (which can name your account) is sent to our own team's Telegram so we can fix it. We do not sell your data and do not use it for advertising.
Where it lives
Data, your media library and the images and reels made for you are stored in Supabase (Postgres and Storage) in the United States. The dashboard runs on Vercel.
Deleting your data
Disconnecting Instagram in Settings removes the stored token immediately. Removing Offhandly from your Instagram account's apps and websites triggers Meta's deletion callback, which deletes the connection, posts, comments and metrics tied to it. To delete your Offhandly login entirely, email support@offhandly.com from the address you signed up with.